Can’t sign in?

There is no password

We never ask for a password, so there is none to forget or reset. You sign in with a code or a link we email you, or with Google or Microsoft. If you turned on two-step sign-in, a passkey or an authenticator app comes after that.

The code did not arrive

• Look in your spam folder. After 60 seconds, press Send again.
• Check the address, or press Use a different email.
• Or press Continue with Google or Continue with Microsoft when your account uses that address.
• A code and a link work once and expire in 15 minutes.

You lost access to your email

• If you signed in with Google or Microsoft before, use that button. The same address opens the same account.
• If not, ask for lost access, below. We change nothing until we know the account is yours.

You lost your passkey or authenticator app

• Use one of your 10 recovery codes. Each one works once.
• Lost them too? Ask for lost access, below.

Ask for lost access

1. Open Help, then Contact, or write to tools-support@openeducat.org.
2. Give the email address of your account and say what you lost.
3. We check that the account is yours and email the account’s own address.
4. Nothing changes until a 72-hour hold has passed. That email has a link to stop the request if it was not you.